Rahul
Narayana
Marar
I build the systems behind great teams — onboarding, operations, and analytics designed around how people actually work.
Strategy & Operations · Bengaluru, India · Open to relocation · Exploring AI × business operations
I enjoy building systems that make people perform better — through onboarding, operations, analytics, or communication.
Modern operations is no longer just process management. It's psychology, adaptability, and intelligent systems working together.
Full-time · 3 yrs 1 mo
- Onboarding for 10+ batches; curriculum redesign cut time-to-productivity 25%.
- AI-enabled knowledge management cut ramp-up by a week — adopted across service lines.
- 80%+ probation-to-permanent conversion; engagement scores +15% via dashboard-driven feedback.
- Acting Manager through a leadership transition — operations and stakeholder communications.
- Directed a team of 20 in advanced NBN troubleshooting; India → Australia transition in 5 months.
- Recruited and developed 140+ associates; early attrition −12%. Best Team Award.
- 17 consultants across four states; Origin Energy & Sumo partners; 75%+ lead-to-sale conversion.
- Led 10 agents auditing 900 backlogged claims; 68 portfolios ($2K–$250K); resolution −12% in 90 days.
- Coordinated 5 entities; 30+ alumni events of 5–90 attendees.
- Tableau analytics; $100K+ in operational savings presented to management.
- Peer coaching program; new-account strategy grew sales 65%.
- ANSYS simulations on the Arjun Mk2; taught DSS to 50 masters students.
Results, quantified
Cut in time-to-productivity at Telstra — recovering $200K+ in annual training cost.
Probation-to-permanent conversion across 10+ nesting batches.
Associates developed; performance frameworks adopted unit-wide.
Operational savings identified and actioned in a 4-month consulting engagement.
Best Team Award — top-ranked on AHT, FCR, eNPS for two consecutive cycles.
Sales growth at OTE Group; IAG claim resolution −12% in 90 days.
Technical & Tools
- Power BI · Tableau · Excel (Advanced)
- Salesforce · Jira · Notion
- OKR / KPI frameworks
- SQL queries & data handling
- Python for automation
- AI-assisted workflows
Business Operations
- Customer onboarding strategy
- Customer journey optimisation
- Portfolio & account management
- Onboarding playbook design
- Escalation handling · Service recovery
- Process improvement & automation
Leadership
- Stakeholder management
- Strategic thinking · Problem solving
- Team leadership · Coaching
- Change management · Adaptability
- Executive communication
- Data-driven decision making
A framework for talent ecosystems — structured onboarding, feedback loops, AI-assisted coaching paths.
AI knowledge management, automated triage, predictive staffing for adaptive ops teams.
Playbooks deployed at Telstra — 25% faster ramp-up, 80%+ retention.
Executive Power BI + Salesforce dashboards driving weekly leadership decisions.
Lightweight automation layers reducing manual ops overhead.
Flywheel kinetic energy recovery for propulsion. B.Tech research, SRM.
